1. Manage large amounts of outbound calls in a timely manner
  2. Follow communication “scripts” when handling different topics
  3. Identify customers’ needs, clarify information, research every issue, and provide solutions and/or
  4. Seize opportunities to upsell products when they arise
  5. Build sustainable relationships and engage customers by taking the extra mile
  6. Keep records of all conversations in our call center database in a comprehensible way
  7. Meet personal/team qualitative and quantitative targets

Requirements and Skills

  1. Previous experience in a customer support role
  2. Track record of achieving quota
  3. Strong phone and verbal communication skills along with active listening
  4. Customer focus and adaptability to different personality types
  5. Bachelors Degree

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